Hey everyone,
Bluegrass Geoff here. I just wanted to chime in and address some of the ticketing issues brought up in this thread.
First off, I am sorry if you had issues or didn't get what you wanted last Thursday. It is important to remember that many Festivarians rolled over their tickets from 2020 so there were far less tickets than in a "normal" year. We had less than 100 tickets each for Town Park and Warner Field to sell. We tried to warn everyone of this via a "Notes from the Planet" email that went out Wed evening. Here is the link to that email:
https://mailchi.mp/7b730aa4837f/mark-your-calendars-its-on-sale-season-712562?e=e760756c57. If you did not receive the newsletter, I highly recommend signing up for it by plugging in your email address at the bottom of
www.bluegrass.com. If you do social media, be sure to follow us on Facebook and Instagram for some good info as well. You can also always call us and talk to a real human or email us with questions. There is also some info as well as the link to the See Tickets page on the TBF ticketing page:
https://bluegrass.com/telluride/festival-info/ticket-info. In order to let folks know when certain tickets sold out, we had the "Remaining Tickets" showing in See Tickets so if it said there were 2 tickets left, and you were trying to get 4, hopefully you knew why you were getting kicked back when trying to check out. We also made edits to our Facebook post as tickets sold out. Fighting for those last few tickets of each ticket type is frustrating for sure and I am sorry if that happened to you.
As for the Queue-it system, we agree that two queues is a little confusing and are working with See Tickets to have only one queue for the RockyGrass on-sale and beyond. However, we do like how the Queue-it system works as a lottery in real time. Since you get a random number regardless of what time you show up in that hour window, there is no need to start staring at your computer at 9:01. You can wait until 9:58 to get in the queue and get your number. If you are lucky, you could be done buying tickets by 10:05 instead of creating several email aliases, filling out several forms, borrowing your sister's credit card, and waiting two weeks to find out if you won an old fashioned lottery.
What I like most about this thread is that it shows our Festivarians are passionate about our Festivals and getting their tickets. I just want you to know that we are too, and put a lot of time and effort into trying to make the ticketing process as smooth as possible. While it certainly isn't perfect, we are striving to improve the ticketing experience with each on-sale.
Thank you for your feedback and your passion.
We very much look forward to seeing you all in June. Be sure to stop by the box office and say hello,
Geoff W. - PB Sales and Box Office Manager
Thanks for all the info. Please bring Ween and the Shit Creek Boys to TBF
Listening to:
BMFS
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