Well, I could not resist sending a second email to the Planet Bluegrass folks today after seeing that they do not even maintain their Facebook page for the festival. Here is what I sent, and again I would welcome any comments especially if you think I was inappropriate. Have they forgotten what it is like for their customers to be excited about attending their festival with just over a week remaining?
To Planet Bluegrass,
I want to provide a little more feedback which I hope you will receive with my good intentions appreciated .
I do not have a Facebook account and I find the format of Facebook is not at all conducive to exchanges of information like your community board is and can always be. But I decided today after sending the email below that I better check your Facebook page to see If I had missed out on an announcement of the Pavilion performers placed there.
So, I clicked on the link on your Folks Fest web site and I was really surprised to find that your Facebook page has not even been updated for an entire year! It still lists the dates and performers for your festival in 2012.
Now I am nervous that my actual experience at the 2013 festival next week will not be up to par with the reputation you have and that you are no longer caring to provide excellence since you don't even maintain your own Facebook page. Has something gone wrong at Planet Bluegrass this year?
I can understand your excitement and enthusiasm, however I will share with you that while the Wildflower component is very cool and a wonderful part of the festival it is not integral to all Folks Festival goers. I would venture to guess that many do not even know music is going on there. This to me is intentionally self limiting as due to its size the Wildflower pavillion could not handle the whole festival ducking in for a whole show or even a few moments.
I am quite certain I have never known this schedule ahead of time and was pleasantly surprised each time I stumbled upon a performance there. I imagine a schedule will be provided upon arrival at the festival to those looking for this.
As far as the "experience you are paying for" In my opinion Planet Bluegrass provides without a doubt the best value for the price.
As mentioned I truly understand your enthusiasm and would only caution you that any doubting that you will have a full festival experience before you actually arrive at Planet Bluegrass ranch would be premature. Things tend to slow down a bit there and most things happen as they are meant to, so to speak.
In my experience PB is the MOST customer oriented organization in music and I imagine they will respond to your emails shortly and they most certainly read this forum regularly.
Lastly to me the lack of something on facebook is a positive :-) Glad to hear it!
I hope you get your questions answered and have a great time at Festival!!! See you in the Wildflower if I remember to get out of the river or off my comfy low back chair, or if I can pull myself away from the tremendous music on the main stage.
One Love ~ Nate Grant
Listening to:
Girlyman( a wonderful Wildflower surprise a few years back)