Unable to get to shop.bluegrass.com to buy tickets!!

[ShatteredArm]

I knew it was going to be a tough ticket regardless, but have to admit the waiting room made me a little ancy.  It was restraining myself not to click the web browser's reload button for fear of losing my place in line in the waiting room ... it was kind of like having an itch that you can't scratch.  Eventually I made it into the "purchase area" at about 10:04 (4 minutes after), but couldn't pull up any tickets.  The purchase area also made it so that upon each unsuccessful attempt to pull up tickets, a splash screen would countdown from 3 seconds ... then you could click OK and try again.  In other words, there was both a waiting room and a means to "throttle" requests to the server in order to mitigate load.

In a properly implemented solution, the queue would be tied to a session (or even a login), and not a physical connection to the server.  Would reduce connections, and also make refreshing moot. 

[oddfired]

Wow I didn't know that refreshing put you to the back of the line.  I was jamming on that damn button because nothing was happening.  Oops.

[zack_adcock]

Wow I didn't know that refreshing put you to the back of the line.  I was jamming on that damn button because nothing was happening.  Oops.

I'm not sure that's the way it worked for PBG, though. I'm no  specialist, so maybe I'm wrong, but I know my dad, mom, and brother were all locked up trying to get in and simply waiting (for upwards of an hour beginning at onsale time), and when I logged in and refreshed a few times when I got hung up, I was in and out in 15 minutes with 4 4-day passes. Maybe this is an indicator that something is not working the way it should be?

[FaceOnMars]

Wow I didn't know that refreshing put you to the back of the line.  I was jamming on that damn button because nothing was happening.  Oops.

I didn't even try, so can't say for sure ... but I was under the impression there was not a "waiting room" with the PB ticket sales.   There was apparently insufficient hardware/software resources to accommodate the demand, thus an overloaded server.    The

So, I don't believe clicking refresh would've bumped you back in line (of a que involving other people) ... but may have simply caused you to keep having to "start over" with a new request to the server.   Basically, you'd just be starting over in the large free-for-all ... which is almost the equivalent of a "known / accepted denial of service attack" ... which apparently bogged down the server.

Imagine the three stooges all trying to get through the doorway, but they all get stuck because they're all jammed in there at once.   A que system would require Moe to go first, then Larry, then Curly (but would ideally incorporate an element of "randomness" for everyone who arrives at the waiting room at the same time vs. relying upon Moe's idea of who should be first).

[oddfired]

Wow I didn't know that refreshing put you to the back of the line.  I was jamming on that damn button because nothing was happening.  Oops.

I didn't even try, so can't say for sure ... but I was under the impression there was not a "waiting room" with the PB ticket sales.   There was apparently insufficient hardware/software resources to accommodate the demand, thus an overloaded server.    The

So, I don't believe clicking refresh would've bumped you back in line (of a que involving other people) ... but may have simply caused you to keep having to "start over" with a new request to the server.   Basically, you'd just be starting over in the large free-for-all ... which is almost the equivalent of a "known / accepted denial of service attack" ... which apparently bogged down the server.

Imagine the three stooges all trying to get through the doorway, but they all get stuck because they're all jammed in there at once.   A que system would require Moe to go first, then Larry, then Curly (but would ideally incorporate an element of "randomness" for everyone who arrives at the waiting room at the same time vs. relying upon Moe's idea of who should be first).

So, in that analogy I'm like Curly, but carrying a ladder.