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topic icon Author Topic: E-mail ticket problems  (Read 10175 times)
Strugglesville
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URL icon « on: November 26, 2012, 10:37:50 AM »
Hi all.  It's my first time on the Forum but I've been around Town park for a while. 
My name is Ted over the bridge in primitive.  I had the home made pickles for Bloody Mary Monday last year.
Any way, I'm just wondering if anyone else has had this problem:
My mother entered the lottery for me this year and she did not receive a winning e-mail but her credit card was charged.
After emailing with Planet Bluegrass she was told that they're having trouble with Hotmail, and that in-fact she had won but she never got the e-mail.  We have yet to see our e-mail tickets and haven't heard back from Planet Bluegrass on our recent e-mails of concern.  I know its the holidays so I'm not expecting quick responses but I'm just getting concerned.   
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Bevin
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URL icon « Reply #1 on: November 26, 2012, 11:26:38 AM »
Hang in there, Ted.  I've heard that some other tickets are happening a tad bit slower this year since it's the first time for PDF tickets for Bluegrass and they're working to make sure everything is 100% before the emails all go out.  If the card was charged and you were told you drew lottery tickets then I can't imagine that you have anything serious to worry about.
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Strugglesville
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URL icon « Reply #2 on: November 26, 2012, 11:59:46 AM »
Thanks.
I actually just heard that not all tickets have been issued yet, so my worries are assuaged for now.  :)
 
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BluegrassDustin
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Living Life With Delusions Of Banjur
URL icon « Reply #3 on: November 26, 2012, 02:51:36 PM »
Indeed, Bevin is correct.

We're trying to ensure that everything is in complete working order before we go sending out all the tickets.

We'll be sending the vast majority of the tickets out later this week.

Hotmail, yahoo, and aol are the biggest culprits of sending us to junk. If you have one of those emails, keep an eye on your junk/spam folder and add us to your contacts/ safe list to help ensure that our emails make it to your inbox.

Cheers

D.
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oddfired
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URL icon « Reply #4 on: November 26, 2012, 07:39:57 PM »
What happens if we miss it?  I've added you to my yahoo contacts but I get hundreds of spam email a day and they get deleted regularly.  What if I miss the email?
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Ms. Marie
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URL icon « Reply #5 on: November 26, 2012, 09:26:42 PM »
Don't worry Ted, you'll be Mayor of Strugglesville again in about 7 months.   
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yojo
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URL icon « Reply #6 on: November 27, 2012, 02:20:06 AM »
Quote from: oddfired on November 26, 2012, 07:39:57 PM
What happens if we miss it?  I've added you to my yahoo contacts but I get hundreds of spam email a day and they get deleted regularly.  What if I miss the email?

Sounds like you'll miss the festival if you miss the email, be careful!
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URL icon « Reply #7 on: November 27, 2012, 05:40:02 AM »
TED-Perhaps you should call PB and have them change those tickets to will-call. They should do with just a quick phone call.. Well, I guess your mother will have to do it or whoevers name actually won... They can be put in your name
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Debbie from Tucson
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URL icon « Reply #8 on: November 27, 2012, 05:46:46 AM »
And Ted, Thanks for those pickles!!!  Would love to have another batch this year...
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Debbie from Tucson
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Living Life With Delusions Of Banjur
URL icon « Reply #9 on: November 27, 2012, 09:20:41 AM »
Quote from: yojo on November 27, 2012, 02:20:06 AM


Sounds like you'll miss the festival if you miss the email, be careful!

LOL

We can always resend the emails. Debbie is right, if you're worried about the email tickets just give us a call and we'll switch them over to will call for you. That way all you'll need to worry about is getting to Telluride with a photo ID. Flower

D.
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"Be who you are and say what you feel, because those
who mind don't matter and those who matter don't mind."- Dr. Seuss

"An intellectual snob is someone who can listen to the William Tell Overture and not think of The Lone Ranger."   -Dan Rather
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URL icon « Reply #10 on: November 29, 2012, 03:21:56 PM »
fyi:  i just received my town park e-tickets this afternoon, thursday, nov 29th. 

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EJ
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URL icon « Reply #11 on: November 30, 2012, 07:25:33 AM »
If someone else got the tickets in their name (this is someone we can totally trust), and has sent them to you so you have the pdf and the print-out but it has their name on it -  is the fact that their name is on it a problem?

In other words, as long as we have the physical ticket are we OK?

« Last Edit: November 30, 2012, 07:35:19 AM by EJ » IP address Logged
Confucius says: The wise person is always packing for Telluride
BluegrassDustin
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Living Life With Delusions Of Banjur
URL icon « Reply #12 on: November 30, 2012, 11:58:52 AM »
Quote from: EJ on November 30, 2012, 07:25:33 AM
If someone else got the tickets in their name (this is someone we can totally trust), and has sent them to you so you have the pdf and the print-out but it has their name on it -  is the fact that their name is on it a problem?

In other words, as long as we have the physical ticket are we OK?



Yes.

The name on the ticket has no bearing on who can use it. It's just a summary of the order information.

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"Be who you are and say what you feel, because those
who mind don't matter and those who matter don't mind."- Dr. Seuss

"An intellectual snob is someone who can listen to the William Tell Overture and not think of The Lone Ranger."   -Dan Rather
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URL icon « Reply #13 on: November 30, 2012, 03:29:12 PM »
Quote from: BluegrassDustin on November 30, 2012, 11:58:52 AM
Quote from: EJ on November 30, 2012, 07:25:33 AM
If someone else got the tickets in their name (this is someone we can totally trust), and has sent them to you so you have the pdf and the print-out but it has their name on it -  is the fact that their name is on it a problem?

In other words, as long as we have the physical ticket are we OK?



Yes.

The name on the ticket has no bearing on who can use it. It's just a summary of the order information.



One additional thing it does...
As long as the person that originally made the order keeps track of who they've sold it to there's a trail in case more than one e-mail ticket is exchanged.
Just be sure you know who you're buying from and nobody will lose out or get in hot water.
If someone tries to sell a ticket more than once then the chain is short as to who is responsible.  Thumbs Up
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EJ
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URL icon « Reply #14 on: November 30, 2012, 04:13:52 PM »
Thanks Dustin and Tom

I will see you guys in June.

EJ
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Confucius says: The wise person is always packing for Telluride
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